Why E-Commerce Sites Necessitate 24X7 Security And Change Monitoring?


Admittedly e-commerce renders unmatched opportunities to merchandisers and retail companies to expand their existing businesses and create new ones; however, it also heightens their vulnerability to malicious hackers. Attacks against e-commerce sites and applications that handle payments (electronic transactions, online banking or use credit cards, debit cards, PayPal and other tokens) are really alarming compared to other websites and the consequences are also much greater, in case there is data alteration or loss. In fact, every other month, one hears about an attack on a leading web site, from where sensitive and critical information is acquired.

Why Are E-Commerce Sites Vulnerable? Is e-commerce software more insecure in comparison to other software? The answer is no. The e-commerce software is developed by the same set of talented developers who develop other software. Therefore, there is no question of any compromise in terms of software quality. The reason for heightened vulnerability of e-commerce sites is the low cost of entry to the site for attacking it, compared to robbing a bank. The hacker simply needs an Internet connection and a computer to make the attack and if the attack is successful, the payoff is unbelievable.

Cyber attackers hack ecommerce networks and applications to steal proprietary information on manufacturing processes and products, critical personal data and payment card information. By means of this information, they attain financial gain, either using it directly or by selling it to other competitors, governments or cyber criminals.

E-Commerce Security Threats range from business disruption, phishing, intellectual property theft, payment fraud to brand cum reputation damage. In fact, innovation, complexity and amount of attacks on e-commerce are increasing tremendously by the day, which can be taxing for the security team of even the biggest retail companies.

Targeted Points of the Attacker in an e-commerce system are:

  • Software vendor
  • Shopper’s computer
  • Website’s server
  • Network connection between website’s server and shopper

And e-commerce data breaches are exacerbated when there is an internal involvement that may be voluntary or involuntary like through accidental download and execution of a virus or a malware.

The Prevailing Security Solutions in an e-commerce network simply protect against viruses and malwares, and are still in the process to develop for the security breach side of the e-commerce companies. They don’t necessarily overlook suspicious behaviors in the network and provide an insight on e-commerce networks’ complete visibility, and are mostly inept in initiating alerts in case of emergencies.

An Effective Security Scheme for e-commerce site focuses on all possible means to detect potential attackers and prevent attacks. The bottom line is – there is a need of continuous security and change monitoring, or to be more exact – Data Monitoring. This aids in understanding the nature of the system’s traffic, and acts as a first step for litigation against the hackers. E-commerce sites need business auditing and security logs to monitor activities like payment processing, which can be monitored and reviewed for detecting unusual patterns of interaction, if any, at the business process level to evade security breaches.

The infrastructure required for security logging and business auditing is complicated and calls for a huge investment. E-commerce sites need a company that can deliver the same services cost-effectively.

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