MarketMaster Audit PRO

😊 Customer Feedback and Satisfaction

1 / 11

Our company has multiple, accessible channels for customers to provide feedback (e.g., surveys, social media, customer service).

2 / 11

We regularly analyze customer feedback to identify common issues and areas for improvement.

3 / 11

Our company has a formal process for responding to customer feedback, including both positive comments and complaints.

4 / 11

We measure customer satisfaction through standardized metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), or Customer Effort Score (CES).

5 / 11

Feedback from customers is shared across departments to inform product development, service improvements, and training programs.

6 / 11

Our company sets specific goals for customer satisfaction and tracks progress towards these goals.

7 / 11

We have a loyalty program or initiatives designed to reward repeat customers and enhance their satisfaction.

8 / 11

Our company conducts regular training for employees on the importance of customer feedback and how to encourage it.

9 / 11

We use customer feedback to personalize and improve the customer experience over time.

10 / 11

We actively follow up with customers after resolving their complaints or implementing changes based on their feedback.

11 / 11

We regularly benchmark our customer satisfaction against industry standards or competitors to gauge our performance.

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