6 Most Important Things You Should Do While Processing Orders


How to Process Orders?

1. Checking Inventory Status

Once your order list is consolidated, you need to check your inventory for the availability of the desired product. This is where the vitality of SKU codes is realized. Is the product in stock? If no, can it be procured in time? If it is available, is it available at multiple locations? In the big picture, the location based availability of the product will be a major factor in the delivery time to the customer. Once the desired product is identified and the stock is deducted, this is when you really start processing the order.

2. Creating a Pick List

Now that the products have been identified as being in stock, comes the time to pick them up for packing. This seems like an easy enough process, but can be a cause for major mistakes. Create a specific ‘pick list’, or a list of items to be picked from the warehouse. The pick list would not depend upon individual orders of customers, but rather, a single list of all the products to be shipped on a particular day. The job of the person to whom the pick list is assigned is to just collect the products in bulk and deposit them to the packing center.

3. Creating a Pack List

The pack list is a whole different ball game. A single customer may end up buying multiple products which would have to be collected and packed together. A pack list is exclusively based on individual orders, to assist the packing process. Clump the products delivered according to your pack list. Creating two different lists for your picking and packing needs would drastically reduce a margin of error.

4. Handle the Courier Issue

Is the order from an online marketplace or your own website? Does the online marketplace provide a courier service? If it does, print shipping labels and AWBs and notify the marketplace for a scheduled pick up. If the order is to be self-fulfilled, you must have a courier system in place. Are you planning to bear the courier costs or do you expect your customer to do so? Each of these scenarios requires different steps in planning and documentation. Remember that the customer must be notified before the purchase that he/she would have to bear the cost of delivery.

5. Print Shipping Labels and Manifests

Once the courier is taken care of, print and paste shipping labels, AWBs and other documentation, and dispatch your products. A very important step is to create a daily manifest that shows how many orders are in transit and waiting to be fulfilled. This will be your master list till the products have been delivered to your customers. Create individual manifests for the different courier services that you will employ. This will keep your processing dashboard extremely clear and transparent.

6. Notify Your Customers

Many online sellers forget this vital step during order processing. Please send timely notifications to your customers regarding the status of your orders. With an inventory management software, this will be done automatically for you. Take care to create systems so that flags will be raised in case of delays in courier transportation. You can even share the courier tracking number with your customers.

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